At citibet88, we believe that good gaming is controlled gaming. We provide a range of tools, guidance, and support to ensure every member enjoys their experience within healthy and safe boundaries.
Citibet88 is a trusted platform fully committed to the safety of our members. We promote a responsible gaming culture because we know that the enjoyment of playing only means something when it is done within healthy boundaries.
Responsible gaming refers to the practice of playing in a controlled, mindful manner and within your own limits — both in terms of time and money. At citibet88, we take this responsibility seriously, not merely as company policy, but as a core value that underpins every aspect of our platform.
For most people, online betting is a fun and entertaining activity. However, we recognise that for some individuals it can become difficult to control. That is why citibet88 provides a range of tools and resources to help our members maintain a healthy perspective while playing.
The core principles of responsible gaming at citibet88 are simple: betting should be a form of entertainment, not a source of income or a way to resolve financial problems. When you play with the right perspective, the experience becomes more enjoyable and meaningful.
Recognising the early signs of problem gambling is the most important first step. If you notice any of the signs below in yourself or someone you know, it is time to pause and seek help.
If you recognise yourself in any of the points above, please contact the citibet88 support team via live chat. We will help you activate self-control tools or connect you with professional support resources.
Citibet88 offers a comprehensive set of self-control tools, easily accessible directly from your account. These tools are designed to give you full control over your gaming experience:
Set daily, weekly, or monthly limits on your deposit amount. Once the limit is reached, no additional deposits will be processed until the next period.
Set a maximum loss limit for a given period. Our system will automatically stop gaming activity once this limit is reached.
Limit the amount of time you can spend on the citibet88 platform each day. You will receive a reminder as you approach your set time limit.
Take a temporary break for 24 hours, 7 days, or 30 days. During this period, your account remains active but you cannot make deposits or play.
Option to exclude yourself from the platform for 6 months, 1 year, 3 years, or permanently. This process cannot be reversed during the active period.
Opt out of all promotional communications, bonuses, or special offers that may encourage you to play more than you intended.
Activating self-control tools on citibet88 is straightforward and can be done in just a few steps:
Access your account using your username and password via the citibet88 website or mobile app.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" section and click to enter the self-control menu.
Select the control tool you want, enter the appropriate limit value, and confirm your settings.
All limits you set take effect immediately. Certain limits, such as self-exclusion, cannot be reversed before the period expires.
If you are unsure how to use the self-control tools or need further guidance, the citibet88 live chat support team is available 24 hours a day, 7 days a week to assist you.
Citibet88 sets a minimum age requirement 18 Years for all betting activities. We apply a rigorous identity verification (KYC) process to ensure no underage individual can access our platform.
Every new member registration requires valid identity document verification. This is not merely a formality — it is an important protection mechanism that we enforce seriously.
Ask yourself these questions honestly. If you answer "Yes" to 3 or more, we recommend using our self-control tools or speaking with our support team.
Have you ever played longer than you planned?
Have you ever bet with money you could not afford to lose?
Do you find yourself thinking about betting throughout the day?
Have you ever tried to win back money you lost by continuing to play?
Is your gaming activity affecting your relationships or work?
Do you feel unable to stop even when you want to?
Contact our live chat support if you need assistance
More than just a policy — these are the real actions we take to ensure a safe and responsible gaming experience.
Citibet88's dedicated responsible gaming support team is here to help you at any time. We understand, and we do not judge.
Our system automatically monitors play patterns and will send a friendly notification when it detects changes that may indicate risk.
Citibet88 provides educational content on gambling risks, how to identify problems, and strategies for playing smarter and with greater control.
Our KYC process ensures that only individuals aged 18 and above can register and play at citibet88. This is a protection for everyone.
Real-time notifications remind you how long you have been playing, helping you stay aware of the time spent on the platform.
Citibet88 never contacts members who have activated a play break or self-exclusion to encourage them to return to play.