Privacy Policy citibet88 — Protecting Your Personal Data Is Our Priority

1Introduction

Welcome to the citibet88 Privacy Policy. We, as the operator of the citibet88 platform at https://citibet88.bar, we take our responsibility to protect the privacy and personal data of all our users seriously.

This privacy policy is prepared in compliance with Malaysia's Personal Data Protection Act (PDPA) and aims to transparently and honestly explain how we handle your personal data — from the moment you visit our website to when you are actively playing as a citibet88 member.

By registering an account or using the citibet88 services, you acknowledge that you have read, understood, and agreed to the terms of this privacy policy. If you have any questions, our support team is available via live chat 24/7.

2Personal Data We Collect

Citibet88 collects your personal data through various channels depending on how you interact with our platform. The following are the categories of data we collect:

3How We Use Your Data

Every piece of data we collect is used for a clear and legitimate purpose. citibet88 uses your personal data for the following purposes:

• Account Management — registration, identity verification, maintenance, and security of your account.
• Transaction Processing — processing deposits, verifying withdrawals, and accurately recording your financial history.
• Gaming Service Delivery — allowing you to access all games, track your progress, and save your personal preferences.
• Service communication — sending important notifications related to your account, transactions, or changes to our services.
• Customer Support — enabling our support team to assist you more efficiently whenever needed.
• Legal Compliance — fulfilling KYC, Anti-Money Laundering (AML), and related reporting obligations.
• Platform security — detecting and preventing fraud, cheating, unauthorised access, and suspicious activity.
• Service Improvements — analysing usage patterns to improve the platform, interface, and overall user experience.

Citibet88 will not use your data for purposes contrary to those stated here without first obtaining your consent.

4Data Sharing with Third Parties

Citibet88 never sells, rents, or trades your personal data to any third party for advertising or marketing purposes. However, in certain limited contexts, we may share your data with the following parties:

• Payment Service Providers — such as FPX, Touch 'n Go eWallet, GrabPay, and other payment processors that help us securely handle your financial transactions.
• Game Providers — game software providers that require basic session information to deliver a smooth gaming experience.
• Technical Service Providers — companies supporting our technical infrastructure such as server hosting and cybersecurity services, subject to strict confidentiality agreements.
• Authorities and regulatory bodies — when required by law or a valid court order.

All third parties we work with are required to uphold data protection standards equivalent to our own privacy policy. They are not permitted to use your data for any purpose beyond what has been agreed.

5Data Security

The security of your personal data is an absolute priority at citibet88. We continually invest in the latest security technologies and procedures to ensure your data is always protected.

• 256-bit SSL Encryption protecting all data transmitted between your device and our servers — the same standard used by leading banking institutions.
• Two-Factor Authentication (2FA) available for all accounts, adding a critical extra layer of security.
• Real-Time Monitoring detecting any unusual or suspicious activity in your account and responding promptly.
• Secure Data Storage with strict access controls — only authorised personnel may access members' personal data.
• Regular security audits conducted by independent cybersecurity experts to ensure our systems consistently meet the highest industry standards.
• Encrypted data backups performed on a regular basis to ensure service continuity and data protection under all circumstances.

6Cookies and Tracking Technologies

Citibet88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser.

• Essential Cookies — required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies — storing your preferences and settings such as language and login history for your convenience.
• Analytic cookies — helping us understand how users interact with the platform so we can continuously improve it.
• Security cookies — used to detect and prevent fraudulent activity and to ensure the integrity of your gaming sessions.

You can configure your web browser to reject all cookies or to alert you when cookies are sent. However, please note that disabling essential cookies may affect the functionality of the citibet88 platform.

7Data Retention Period

Citibet88 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by applicable law.

• Active account data — retained for the duration your account is active and for 7 years after account closure for legal compliance purposes.
• Financial transaction records — retained for a minimum of 7 years in accordance with financial and AML regulatory requirements.
• Log and security data — typically retained for 90 days for security analysis and troubleshooting purposes.
• Support communication records — retained for 3 years to ensure service quality and the resolution of any disputes.

Once the retention period expires, your data will be securely deleted or anonymised using approved procedures.

8Your Rights Regarding Personal Data

As a citibet88 member, you have certain rights regarding your personal data under Malaysia's data protection laws. We fully respect and facilitate the exercise of these rights.

• Right of access — you have the right to obtain a copy of the personal data we hold about you.
• Right to rectification — you may request that we correct any inaccurate or incomplete data in our records.
• Right to deletion — under certain circumstances, you may request that we delete your personal data, subject to legal retention obligations.
• Right to restrict processing — you may ask us to restrict how we process your data under certain circumstances.
• Right to object — you may object to the processing of your data for specific purposes, including direct marketing.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the citibet88 support team via 24/7 live chat. We will respond to your request within 14 business days.

9Children's Data Protection

Citibet88 is a platform that not intended for individuals under the age of 18. We do not intentionally collect or process personal data of children.

If we find that we have collected personal data from a minor without proper verification, we will take immediate steps to delete that data and close the account in question.

If you believe a child has registered an account on citibet88, please contact us immediately through our support channels so we can address the matter promptly.

10Changes to the Privacy Policy

Citibet88 reserves the right to amend or update this privacy policy at any time to reflect changes in our practices, legal requirements, or service developments.

• You will be notified of any material changes via in-platform notifications or email at least 7 days before they take effect.
• The "Updated" date at the top of this document will always reflect the latest version of the privacy policy.
• Continued use of the citibet88 platform after changes take effect constitutes acceptance of the updated terms.

We encourage you to review this privacy policy periodically to ensure you always understand how we handle your personal data.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, please contact us through the following channels:

• Live Chat — live support available 24/7 in Malay and English.
• Email — [email protected] (we aim to respond within 24–48 business hours).

Our privacy team is ready to assist you with any queries regarding your personal data rights, including access requests, corrections, or data deletion.